£100,000 secured via Innovate UK Smart Grant application
Technology funding to build new CRM
Improved customer service and payment capabilities
Case Study
£100,000 Innovate UK Smart Grant secured to grow ecommerce technology business
Overview
A UK-based eCommerce floral delivery business sought to enhance its customer experience by developing a bespoke CRM system and updating its website to streamline payment management and improve overall user satisfaction. To achieve this, they needed funding to support their technology development efforts and propel their business forward.
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After a series of unsuccessful application attempts, Monetae worked closely with the business, helping them secure a £100,000 grant through the UK government’s Innovate UK Smart Grant scheme.
Challenge
The floral delivery company aimed to develop an innovative CRM system tailored to their specific needs, which would enable better customer relationship management and support seamless online payments. Additionally, they wanted to revamp their website to provide a smoother, more engaging user experience, ultimately leading to increased sales and customer retention.
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​However, as a small business, they faced significant financial constraints in funding this project. The challenge was to identify and secure an appropriate government grant that would support their technology development goals while navigating the complex application process.
Solution
Monetae guided the business through the grant application process, identifying the Innovate UK Smart Grant as the best fit for their needs. We provided expert assistance in preparing and submitting multiple applications, ensuring that each submission met the grant criteria and demonstrated the innovative nature of the project.​
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After persistent efforts, we successfully secured a grant of £100,000 for the business. This funding allowed the company to move forward with the development of their bespoke CRM system and website upgrades, positioning them for future growth and improved operational efficiency.
Online Floral Distribution
A UK-based floral delivery business, focused on technology-driven solutions, offering beautifully arranged flowers with a seamless online experience, secure payments, and reliable same-day nationwide service.
Industry
Ecommerce
Subsector
Floristry
Client Type
Scale-up
How we helped
Outcome
With the £100,000 grant from the Innovate UK Smart Grant, the floral delivery business was able to invest in advanced technology to enhance its operations. The bespoke CRM system improved customer management, enabling more personalised service and efficient order processing. Additionally, the updated website provided users with a better shopping experience, resulting in increased customer satisfaction and streamlined payment processes.​
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This funding helped the business scale its operations, improve customer loyalty, and ultimately strengthen its position in the competitive eCommerce market.
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Key Solutions Delivered:
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Funding Support: Secured £100,000 through the Innovate UK Smart Grant
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Technology Development: Enabled bespoke CRM system and website upgrades
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Enhanced User Experience: Improved customer service and payment management capabilities
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​Monetae's expertise in grant application support allowed the floral delivery company to unlock critical funding, ensuring their long-term growth and success.